NASSCOM HR Survey Report 2011

The tremendous growth of the BPO industry in India over the past 5 or 6 years was the main highlight of the NASSCOM HR latest survey report that was published recently. The findings of the report indicated the changing trends in the industry and threw light on the key workforce categories and employee orientations of the field. Key findings of the report are summarized below.

Rise in Women employee strength

As expected Women outnumbered men in the overall BPO employee hiring statistics revealed by the NASSCOM HR report. According to the report the share of Women in the entire Indian BPO workforce is 37 % and even though this seems a minority there has been a 40% growth in the umber of Women being hired in this industry for the past 4 years.

Age Segmentation in BPO workforce

Another interesting revelation of the study is the Age group of the employees in the BPO workforce. 88% of the employees are under the age of 35. Taking into consideration a segmented age wise employee statics, it was found that one 3rd of the employees were below the age of 25 and it was employees in the age group of 26 to 35 that had the lion’s share of the total workforce. They comprised of 55% of the total. The next age group that is 35 to 45 years occupied approximately 10% of the lot. Those above this age limit i.e. 45 plus had only a small share of just 2% of the total.

Employee Benefits offered to BPO Employees

On the employee development schemes it was found that around 90 per cent of the BPO companies were providing certification programmes for their employees and of these around 80% were offered as internal training and certification programmes. 70% of the companies surveyed claimed that they offered sponsorship for higher education to their employees.

The job prospects in this sector is poised for rapid strides as per the report and it was found that almost every company engaged in this segment is planning to increase its employee head count by 10% this year (2011).

BPO Company Rankings

On the company rating and ranking scales the salt to software business conglomerate Tata group’s IT offering TCS was ranked No 1 in recruiting. TCS was closely followed on its heels by Infosys and Wipro who occupied the 2 and 3 spots in the ranking.


Rank Company
1 Tata Consultancy Services Ltd.
2 Infosys Limited
3 Wipro Technologies Ltd.
4 Cognizant Technology Solutions India Pvt. Ltd.
5 HCL Technologies Ltd
6 Mphasis Ltd
7 Genpact Ltd
8 Capgemini India Pvt. Ltd.
9 Tech Mahindra Ltd1
10 Aegis Limited
11 Mahindra Satyam1
12 Intelenet Global Services Ltd*
13 Firstsource Solutions Ltd*
14 CSC, India
15 WNS Global Services (P) Ltd*
16 Syntel Ltd
17 Patni Computer Systems Limited2
18 Hindulja Global Solutions Ltd*
19 Exl (India) Pvt Ltd*
20 L&T Infotech
1 Tech Mahindra and Mahindra Satyam have been ranked seperately as they are functioning as two seperate entities.
2 iGATE Patni acquisition was completed on May 12, 2011 (FY 2012). The ranking here is only for Patni Computers as this is based on FY 2011 employee data.

Note: This list is based on the India-based FTE headcount of firms with IT-BPO operations in India, as reported to NASSCOM in its annual survey.

Based on publicly available information, few other MNC’s such as IBM, Accenture, Convergys, HP India would have also featured in this list. However, as they have not participated in the survey, we do not have all the required details and are unable to rank them.

Most companies on this list are engaged in IT as well as BPO. Companies marked with an * indicate pure-play BPO firms.


The study also revealed that companies were able to bring down the recruitment costs significantly in the last few years because of the increased referral and inside job postings and also recruitment form non metro and tier 3 cities.

Several foreign giants like IBM and Accenture stayed away from the survey in order to avoid criticism for outsourcing work outside their parent countries which they are currently facing on a big scale thanks to the remarks made by the US President himself.

Final word

The survey showed a positive sign of growth in the segment and has highlighted the various benefits and changed social attitude towards the BPO sector in India. The rise in employee count especially Women employees is a good indication of the same.

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  1. if people in the age group of 40 and above can take responsibility and deliver, why do companies judge them by age and not their many people in this age group and not considered for a bpo job which they can not only handle but give out the best results.just because a trends says by this time of his age a person should be in his best time of life as an executive in a company or living a retired life.rule makers should also take into consideration, as times have changed.divorce and self dependence is what people expect in todays people, they do not wish to interfear in their children life and what wrong to be self dependent..somebody has got to take this up.thanx for reading.

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