Portugal sets sights at a high BPM maturity level

Azenhas do Mar, Portugal

Azenhas do Mar, Portugal. Photo by rmando (flickr)

Portugal is fast emerging as the BPO domain of Europe with the rapid strides taken by the country in this industry. The record improvements made in the progress of the outsourcing sector have aided the country in inching its way to a high BPM maturity level.

In spite of the fact that the unemployment level stands at an all-time high of 17.7%, the activities in the BPO sector indicate that it is growing at a constant rate. This is in part due to the fact that the public sector in Portugal has been scaled back and more opportunities have been provided for the private sector that includes the outsourcing sector as a key domain.

The BPO market in this European nation registered a growth of 0.5% in the previous year, in spite of the slump in economic growth at a rate of 3.2%. In 2013, the outsourcing market in Portugal is expected to expand to greater than 1% while the GDP is set to decline at a rate of 2.3%. In addition, the International Data Corporation (IDC) predicts a 3% growth in GDP for this country with regard to the year 2014. A combination of all these factors is anticipated to bring in an improvement in BPM maturity level for Portugal.

Sound infrastructure raises the BPM maturity level

Portugal is one among the developed nations of the world that boast of a high Human Development Index. Although, it is still a step behind other nations such as Ireland, Romania, Poland, and Bulgaria in attracting outsourcing projects, it has a strong base in language skills. This is owing in part to its premier technical education, migration that can be traced back to history, attractive coastline, and other factors that add up to a sound infrastructure for offshoring operations.

The ensuing developmental activities in this backdrop are an indicator of Portugal achieving a greater BPM maturity level.

Companies like Fujitsu Global have contact centers based in Portugal, which provide services to clients all over the world. The fields of service range from IT support and recovery of credits to health care. Furthermore, other enterprises at home have also made it big in the BPO industry at a global scale.

For instance, Portugal Telecom is the key shareholder in Contax, the leading Brazilian company in the most sought after BPO markets. Partnerships with leaders in the outsourcing world aid Portugal in attaining a BPM maturity level that will take it farther to other domains of development.

Portugal is on its way to emerging as a core player in the global outsourcing scenario. Good infrastructure coupled with a far reaching vision for the development of key projects will pave the way for many accomplishments in the Portugal BPO sector.

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