Survey on top BPO emerging destinations: South Africa emerges in top 3

August 29, 2011: The Everest group conducted a survey recently on offshore BPO market. Everest group which has immense expertise in providing right information about the BPO world at the right time has made new findings about the offshore BPO business.

As per the report published by Everest group, the trend of depending on offshore service and solution providers for better service is still in progress even though many global players started depending on near shore BPO service providers. According to the survey South Africa is emerging as a best destination for Business Process Outsourcing (BPO). There is a rapid growth in the offshore BPO destinations and out of which South Africa has been ranked the best by many global players.

The main objective of the survey conducted by Everest group is to reveal the perception of global companies in selecting destinations for business. The survey was conducted among 340 global players form buyers to service providers. One of the most important points to be noticed is that Top offshore markets such as India and rapidly growing Philippines were excluded from the survey as the total was on emerging destinations. It includes South Africa, China, Brazil, among the other countries. 

The findings of the research conducted were beyond expectations as South Africa was included by the respondents in the four different categories. South Africa was placed number one destination in one category with more votes than Brazil.  South Africa was also included in the other three categories with higher votes.

Experts gave the opinion that the result of this survey proves the capacity of South Africa as a nation to deliver high quality business solutions and services accepted world wide. According to an expert South Africa will witness rapid growth in the near future. Global players, especially from US and Australia will focus more on investing huge amount in South Africa. Many companies are already aware of the future scope of growth they can enjoy by investing more in South Africa

South Africa, the country as a whole is moving towards the right direction. South Africa is fully equipped to deliver high quality business solutions and other business services as well. As more global player are focusing more on offshore BPO market there is immense opportunity for growth in South African BPO sector too. The nation has realized the scope pertaining in the BPO sector and is focusing on delivering high quality service with cheaper cost to attract more players into their offshore market.




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