In 2004, Michael Emmons, a software developer had completed about six years of service at Siemens ICN in the United States, when he was informed that he and his colleagues would be replaced by foreign workers. Their employer had apparently decided to replace them with Indians. It was clearly not outsourcing jobs to India but importing Indians to replace them. This had a profound impact on his life and his views on politics. He decided to run for Congress to build up a policy against outsourcing. Whether Emmons tasted success or not, about a decade later, it seems that many Americans have joined the bandwagon of anti-outsourcing, with the clamor of the American against outsourcing in 2013, acquiring new supporting voices.
The average American against outsourcing, 2013, can be considered a catchphrase that has driven the mindset of many ordinary people in the United States. When the anti-outsourcing bill was drafted in the Unites States in 2012, apprehensions had emerged about the future of the outsourcing industry.
However, after the bill was rejected by the Senate, outsourcing operations had been on the upswing mode. Trends have shown that the rate of outsourcing has not decreased and it continues to be on the rise.
While claims have been made for and against outsourcing in the United States, objective studies on this issue are hard to come by. For the Americans whose careers suffered setbacks owing to the growth of outsourcing, this is certainly a sensitive issue.
Debates on this matter have merely focused on the two extreme ends of the spectrum: pro-outsourcing and anti-outsourcing. In the event of more outsourcing opportunities being made available, the sentiments of the common American against outsourcing, 2013, are likely to reach a new high.
Outsourcing treads on the American economy
The American Management Association has now entered the picture by publishing a book called Outsourcing America. In this book, the authors, Anil and Ron Hira, who are siblings, furnish evidence claiming how outsourcing is rapidly crushing the superpower status of America.
The United Sates had started experiencing trade deficits with Mexico, Ireland, and Asia, with regard to products based on advanced technology. The deficits obviously arose from offshore manufacturing by US companies since these nations were not pioneers in advanced technology. This lends credibility to the voice of the protesting American against outsourcing, 2013.
According to this book, America is in the process of imparting the technological know-how, while companies operating on US soil have their stature diminished to a brand name running only a sales network. US companies have also moved ahead with outsourcing their customer service department. This has sometimes led to some complaints that critical information could not be relayed, due to the inability of the agents who took these calls to understand what type of service was being requested.
This topic continues to be hotly debated, while simultaneously an increasing number of US enterprises are transferring a majority of their services offshore. Their business prospects have apparently been heading on a positive trail, with more avenues being explored in this direction. The present scenario can probably lead into the drafting of another bill against outsourcing. Offshoring companies will have to tread cautiously on these hallowed grounds and ensure sufficient backup for their operations.