6 Reasons why Philippines call centers are better than Indian counterparts

Voice based outsourcing and call center services have flourished over the last decade. They outsource the process to overseas partners and so it is popularly termed as offshore outsourcing. The two places that companies consider for offshore outsourcing are India and Philippines. These countries have their own niches in outsourcing market, but Philippines score better […]

Training Tips for Call Center Execs

Effective training must meet clear-cut and measurable objectives. Here are some solid guidelines for effectively accomplishing this crucial task   Provide agents with step-by-step procedural guides organized by call type. There is no shortage of reference materials for the call-center agent. There are mountains of manuals filled with legal rules, system information, company codes, etc. […]

Voice CBT Training for Call Center Execs

Technology has forever altered the landscape of the classroom. Formats such as distance learning, the virtual classroom and voice-based CBT are attracting a whole new breed of Call Center Trainers and Support Professionals. And yet, while these technological advances increase the number of ways a Support Professional can learn, they also erect more and more […]