Top BPO Service Providers of 2015

The International Association of Outsourcing Professionals (IAOP) has released the list of top BPO service providers for 2015, The Global Outsourcing 100. The list recognizes the world’s best outsourcing service providers and advisors from across all industries, areas of specialization, and sizes. As the global, standard-setting association and advocate for outsourcing professionals and the organizations they support, the International […]

New Study Reveals Large Gap Between India and China In Outsourcing

It is a well-known fact that China is well ahead on the population graph in comparison to India. A study from a top rated US business school, however reveals that China catching up to the outsourcing volume in India is highly unlikely. This revelation maybe surprising as the Chinese central government has introduced several policies […]

Procurement Outsourcing Market Expected to Continue Domination

The procurement outsourcing market has been gaining prominence in the global market. The phenomenal growth of 10 percent registered in 2012 meant that the market reached a total contract value of 1.72 billion US Dollars with nearly 220 billion US Dollars in managed spending. Understanding the growth of Procurement Outsourcing Industry experts expect this graph […]

BPOs Are On The Lookout For Nurses And Actuaries

BPOs across India are looking to standardize procedures and office environments in accordance with US requirements. This move has become beneficial to those in the healthcare department especially for nurses, medical coders, actuaries, biostatisticians and medical writers. Companies like Wipro, Accenture, Cognizant and iGate are hiring nurses, specifically nurses who have successfully completed the National […]

Accenture Places Its Faith In The Indian Software Industry

The European market has been on a steady downward spiral with the technology budgets being delayed and businesses moving away. The Indian market on the other hand has been stable and offers sanctuary to those companies that haven’t seen the expected growth in the European sector. Consulting and software giants like Accenture are confident about […]

The Evolution of BPO Industry Operations in India

The BPO industry operations in India have been the pioneer of outsourcing in the global business scenario. Foreign companies have been dependent on the Indian BPO industry due to its English capabilities and quality work carried out at low cost. In the past two decades, this industry has evolved into a formidable force with successful […]

Value-driven BPM crucial in the success of IT projects

Business Process Management is emerging as one of the appreciated variables in the delineation of high-performing organizations dealing with IT projects. However, the process of business management faces some fundamental challenges unlike other variables like products, services, customers and employees. Mathew Kirchmer, MD at Accenture, gives his views on value-driven BPM and its contribution to […]

Unilever outsources global HR processes to Accenture in a 5-year agreement

Accenture, a global technology services and management consulting firm, has entered into a business agreement with Unilever, a major marketer of consumer goods to renew a business agreement. The agreement resulted in Unilever outsourcing Business Process for a period of five years to Accenture. According to the agreement, Accenture will provide business process outsourcing services […]

High Performance HRO Services Delivered – Case Study on Accenture

In today’s competitive world, all big corporate firms who have adopted human resource outsourcing unanimously agree that HR outsourcing has helped them increase their employee productivity and human resource management efficiency. Many companies go for HR outsourcing as they consider it as a better alternative instead of appointing full time HR staffs. There are many […]

How Smart outsourcing practices improve business?

Business Process outsourcing as a function has evolved tremendously in the recent years. Today outsourcing of business processes have become an accepted management practice among the companies and companies do so for various reasons. In fact now company heads discuss as to what are the processes they need to keep and how much to be […]

Top 5 interesting incidents from outsourcing world in 2011

2011 was an eventful year as far as the global outsourcing sector is concerned. There is so much to learn from both in terms of best practices and challenges. The following are the top five interesting incidents in the outsourcing space that occurred in 2011: Cancellation of Fujitsu contract by the department of Work and […]

BPO’s in Philippines fail to capture high business value: Accenture Report

March 9, 2012: Accenture, a global player offering management consulting and technology services has recommended the Business Process Outsourcing companies in the Philippines to change their mindset and target looking at projects with higher business value. This recommendation was made in the wake of observation that majority of the companies in the industry has failed […]