India Comes Out On Top When It Comes To Analytics Outsourcing

Despite losing out a major chunk of the voice segment contracts to the Philippines, India still remains the destination of choice for analytics. The factors that have created the positive outlook for India includes a talented, qualified and experienced workforce, operational efficiency and lower running costs. Jigsaw Academy and Analytics India magazine recently released a […]

Outsourcing operations head WNS analytics into new avenues of achievement

WNS has been a leading provider of research and analytics outsourcing services. Strategic planning and efficient delivery of services head WNS analytics into new areas of progress. WNS is now positioned in the forefront as a major supplier of insurance BPO solutions. Its revenue has mainly come from non-voice-based services. It is now making waves […]

How to use Data analytics in Call Centres

One place where large amount of data is generated is the Call Centres. The moment a call is made to the call centre a large number of records are created as Interactive Voice Response System (IVR) and Automatic Call Distributor (ACD) use data to monitor the flow of calls. The call centres are nowadays recording […]

11 trends impacting analytics services in business

February 7, 2012: Analytics services have been offered to clients by service providers mostly in outsourcing mode for the past 15 years. It helps clients to derive meaningful insights from large quantity of data. The following are the trends that will impact analytics in the days to come: Shift from Business to Business to Business […]

Types of Analytics Outsourcing

Marketing analytics Marketing analytics solutions involves regression based techniques to estimate sales based on pricing, promotion, media exposure, distribution, products, external factors such as weather, demographic situations, share market, economic conditions, PR Some of the solutions offered are: Sales Pipeline Reporting and Analysis Direct Marketing and Distribution Sales Performance Analysis Product promotion Strategies Media Analysis […]

Analytic Outsourcing Basics

In business and enterprise serving customers or clients continually face challenges of optimizing the customer relations. This involves acquiring new profitable customers and retaining existing ones. Big enterprises gather large amounts of proprietary data as part of their transactions with customers which give them a valuable competitive edge. The global scenario requires analytics support for […]

Analytics: Emerging Opportunity in Outsourcing

Analytic Outsourcing Basics In business and enterprise serving customers or clients continually face challenges of optimizing the customer relations. This involves acquiring new profitable customers and retaining existing ones. Big enterprises gather large amounts of proprietary data as part of their transactions with customers which give them a valuable competitive edge. Types of Analytics OutsourcingMarketing […]