Cisco Technology Radar 2014 – Trends that Will Define 2014 and Beyond

Spotting the next innovation, that could benefit customers or challenge the success of existing products, is top-of-mind for every company. Keeping a finger on the pulse of every innovation that could bring such a disruption can be daunting. At Cisco, a self-nominated team of enthusiasts, unaffiliated with any particular function or business unit take up […]

Can Big Data Analytics Help Power Up India?

Power shortage is a major issue in India. The whole world noticed the massive power outage in the country in July 2012. 620 million people in 22 states went without power, sending powerful messages for the modernization of the power infrastructure throughout the country. The root of the power problem Numerous industry experts have laid […]

5 tips that can improve management of contact centers

Management is necessary in any process and contact center is no exception. Operations in a contact center should be managed wisely and effectively to obtain results. A good management can generate better operations while an incompetent management can break operations. An in-depth analysis of contact center management from various angles elicits five tips that will […]

Top 5 boutique analytics firms of India

Data analytics is the technique of utilizing raw data for quantitative and statistical analysis for drawing insights and conclusions related to business and for the prediction of outcomes that are useful for business. The industry sectors that utilizes analytics to a large extent are financial and banking sector, healthcare, pharmaceutical and retail sectors. Latentview Analytics […]

Winners of CRM Watchlist 2013 in sales, process and analytics

Sales, analytics and business processes are the core business operations and winners of CRM Watchlist 2013, chosen based on the expertise showcased in any of these categories. Paul Greenberg, President, The 56 Group, LLC and author of ‘CRM at the Speed of Light: Social CRM Strategies, Tools and Techniques for Engaging Your Customers’ gives a […]

BPO, BPM and analytics to assist in overcoming retail hurdles

The existing economic uncertainty has impacted the retail sector to a large extend with retail sales hitting a low world over. In U.S., the retail sales during holiday season grew only by 4 percent which is 6.5 percent lower than that of 2011. In U.K., the retail expenditure for 2012 was a mere 1.2 percent. […]

Indian Business Intelligence Industry – Trends, Vendors and Growth Drivers

Indian enterprises have taken a fresh look at Business Intelligence (BI) as technologies like business process management, analytics, big data and corporate performance management have become mainstream. Gartner has forecasted that the BI software market in India is poised to reach $101.5 million in the current year which is a 17.5 percent increase from the […]

Indian Market Analytics industry to reach $1.2 billion by 2020: NASSCOM Study

The apex body of Indian IT/BPM industry, NASSCOM announced that scope for Marketing Analytics is all set to boom in the Indian BPM industry. According to the new research by NASSCOM in association with independent research firm, AbsoluteData Research and Analytics, the Market Analytics industry in India is expected to grow at a compounded annual […]

Top KPO Companies in India

Knowledge process industry (KPO) is an upcoming evolution in Indian outsourcing industry. The KPO industry offers intellectual services which are utilized by investment and equity research firms, marketing research firms etc. McKinsey actually introduced KPO in India when it started its knowledge centre. Top 10 KPO companies in India are listed below: GENPACT – Started […]

Accel Partners floats a $100 million fund for investing in big data companies

There was a report that Accel Partners has floated a 100 million USD fund for investing in Big data companies. This is not an isolated development, we can see that big data and analytics are becoming hot and sweet spots for attracting VC funding across the globe. A big data firm Birst raised around $46 […]

Top 5 emerging trends in BI and Analytics

March 10, 2012: Business Intelligence and Analytics are now in demand when it comes to setting up strategies for driving output, increase revenue and efficiency and improving customer relationship. As a result the demand for BI and analytics has increased in the present competitive world. Outsourcing BI and analytics has been happening for more than […]

11 trends impacting analytics services in business

February 7, 2012: Analytics services have been offered to clients by service providers mostly in outsourcing mode for the past 15 years. It helps clients to derive meaningful insights from large quantity of data. The following are the trends that will impact analytics in the days to come: Shift from Business to Business to Business […]