A right way to motivate an employee is to win his heart

The toughest job for an HR manager today in the BPO industry is managing the employees well and retaining them. Companies tend to follow many tactics for employee retention but this often ends in failure when not implemented well. BPOs and other companies should be keen on adopting newer ways to motivate an employee to […]

Ancillary Retention Strategies in BPO

The BPO industry is one which is seeing an increase in attrition rates over the past few years. There are a number of people quitting BPO jobs seeking better prospects because of various discouraging experiences in the industry.  This sector now focuses more on employee retention strategies to reduce attrition rates. Factors determining the retention […]

Employee Reward Policy in BPO

The system of having an employee reward policy needs to be incorporated in every business and in particular the BPO and outsourcing sectors.  Rewards should be given to an employee as soon as a milestone is reached and this will motivate him/her to work more efficiently. Employee reward policy should be administered promptly and ideally […]

Call Center Employee Related Queries

Call centers and BPO are operations with intensive focus on employees. The long work hours, irregular shifts, high work targets etc. can bog down an employee. If the employee related queries are not assessed and solved, the turnover rate of the call center will continue to be high. The issues of call center employees might […]

10 Benefits for BPO Employees

In order to retain talent, there is lots of company benefits laid out to reduce the attrition rate among BPO employees. These prove to be a motivating factor for the BPO professionals to contribute to the overall progress of the company. This article is a little specific to the BPO sector in India. 1. Provident […]

6 Reasons why people quit BPO jobs

Having a BPO job is even viewed as a curse by some people.  This is mainly because of the lifestyle portrayed by employees in this industry to accommodate their busy working shifts. Many a time the stress level is overwhelming causing employees to call it quits and look for greener pastures.  This invariably leads to […]

How to reduce attrition rate in call centers?

The call center industry has been making significant contribution to the economies like India, Philippines and China. Though the call centers have been responsible for employing large number of skilled employees one of the major challenges plaguing the industry is the high rate of attrition. Attrition is a constant hurdle for the growth of outsourcing […]

Retention of Contact Center employees – Lessons from Middle East

Contact centers in Middle East have travelled a long way in recent years. The call centers in the Middle East region have always made it a priority to upgrade their technologies and processes to keep in pace with the changing customer expectations. But now they have started realizing the changing role of contact centers agents […]

Pitfalls in working with larger BPO firms

December 20, 2011: When it comes to off shoring or outsourcing business functions, firms often look out for top Business Process Outsourcing (BPO) companies in India or any other location as listed by agencies like Gartner or NASSCOM. Outsourcing to a top player seems to be a safe idea to the firm, but certain studies […]

BPO lags behind IT sector

BPO revenues are not growing like earlier times. Top tier IT companies are growing at an average of 20-25% this year (2010-11). Most analysts believe that the industry will not rise to the pre-recession growth levels at least for the next couple of years. India pioneered the BPO industry two decades ago. Today, a lot […]

Attrition in Indian BPO Industry

at·tri·tion A rubbing away or wearing down by friction. A gradual diminution in number or strength because of constant stress. A gradual, natural reduction in membership or personnel, as through retirement, resignation, or death. Repentance for sin motivated by fear of punishment rather than by love of God. What is the biggest challenge for the […]

BPO salaries

BPO salaries: full figures Following is the executive summary for the Nasscom Hewitt Study 2003. The study was carried out between June and September and has data relevany as of July ’03. Total number of organizations benchmarked were 106, out of which 34 belong to the ITES sector and 72 to IT. Compensation Data Analysis […]