Philippines BPM gains from US banking industry

BPM industry in Philippines has been witnessing a 46% growth since 2006.This tremendous growth is attributed to lower labor costs and availability of skilled workforce with high proficiency in English. BPM sector in Philippines had generated around $13billion by 2010 providing employment opportunities to 900,000 people. Government of Philippines continues to offer fiscal and non-fiscal […]

Growth in Domestic BPO Market to outpace that of offshore BPO

While the offshore (international) BPO market faces pressures with economy-wide slowdown in developed markets, the domestic BPO market is getting ready to take off. According Arun Jethmalani, CEO, ValueNotes, “Unlike the overseas business, labor or cost arbitrage does not drive the domestic BPO market. It’s strategic factors such as the need to scale rapidly, focus […]