Book Review: Rural Sourcing and Impact Sourcing

Outsourcing jobs overseas is considered the norm in the rapidly growing BPO markets. But a different approach is taken now as markets evolve with time and developing technologies. The new approach followed by some firms is Rural Outsourcing. Companies have turned their focus towards finding their work force from the rural areas. Mary Lacity, Curators’ […]

Call Centre Books & BPO Books

Some Method Some Madness: Managing BPO in India by Ankur Mithal, Tata McGraw Hill Education, ISBN-10 1259028208, ISBN-13 9781259028205 A Guide to Global Sourcing – Offshore Outsourcing and Other Global Delivery Models by Elizabeth Anne Sparrow, The British Computer Society, ISBN-10: 1-902505-61-1 ISBN-13: 978 1 902505 61 9 The Services Shift: Seizing the Ultimate Offshore Opportunity Outsourcing in […]