BPO contract terms: Some clauses vital to the agreement

A BPO contract is essentially an agreement between a service provider and an outsourcer. It enables the outsourcing company to take over a major or a minor part of the business operations run by the client. As per the agreement and the BPO contract terms and conditions, the third-party service provider may sometimes operate as […]

IT benchmarks: An effective tool in BPO contract terms

IT benchmarking is a tactical management method whereby the services and costs of a company are compared with those of other leading players in the market. An accurate benchmark can prove to be a valuable tool in effective management. BPO contract terms regarding IT benchmarks can forecast the future prospects of the company and ensure […]

Beware of 5 clauses in BPO contract with vendors

There have been many instances where an outsourcing engagement fails miserably. One of the main reasons for the failure is the poorly negotiated contractual terms and conditions. It is found that many outsourcing service providers try to manipulate with some of the clauses in the contract to take full advantage of the partnership agreement. This […]