Jamaica new destination for outsourcing

December 1, 2011: Jamaicans now has a challenging opportunity to exploit its potential to serve the billion dollar US business process outsourcing industry. The charge was set by Senator Arthur Williams, Minister in charge of Information and the public service, during the 2nd Annual Awards and Scholarships Gala of the Jamaican American Bar Association. During […]

Use of speech analytics in call centers

October 27, 2011: Speech analytics is gaining wide acceptance in various industries around the world. A recent study suggests that there are 2,600 instances of implementing speech analytics around the globe. Estimates show that the opportunity for implementing speech analytics is huge and it is increasing day by day. Cost reduction is the most important […]

Bills introduced to make BPO sector more attractive in Philippines

Philippines, October 24, 2011- Bills are underway in the House of Representatives which are intended to make the Business Process Outsourcing industry more attractive for the investors in Philippines.  The BPO industry is the largest employment provider in Philippines. The industry has grown by 26 per cent during 2010. A total of 525,000 people are […]

The phenomenal growth story of the Indian BPO industry

October 19, 2011: The BPO industry in India has witnessed a dramatic growth during the ten year period between 2001 and 2011. The revenue has multiplied over eighteen times according to the latest NASSCOM report. The report showed an increase of direct employment by 12 times. The Indian BPO industry has emerged as the leader […]

Top 10 Global BPO Firms by Revenue for 2010

October 12, 2011: In the past few years the BPO industry has grown significantly worldwide. The number of service providers has also increased drastically from past few years. Today there are immense service providers in near shore and offshore outsourcing market. Here we are trying to list of top 10 largest global BPO players. The […]

Philippines BPO industry showcased in UNCTAD Meet

October 5, 2011: The trade and Development Board of the United Nations Conference in Trade and Development held at Geneva showcased the trends and uplift of BPO industry in the Philippines in the recent years. The country which has been ranked second in the global outsourcing business has achieved many milestones in the recent years […]

Knowledge Process Outsourcing (KPO)

Knowledge Process Outsourcing – An Intro When knowledge related and information related processes are outsourced to another location, another company or a subsidiary of the same organization which may be in another country or an offshore location to save cost its is known as Knowledge Process Outsourcing or KPO. Role of KPO companies in retail […]

BPO Basics

Basic Key Services, Verticals and Horizontals in the Indian BPO Who would think that the simple task of telephone operator would expand into $5 billion plus industry, two decades ago. The answer in reality is BPO. Today, in India alone a million BPO personnel do much more than answer telephone calls from US customers on […]