Research Reports by CIO

10 Outsourcing Predictions for 2008 (and One to Grow On) It’s been a dynamic year in the information technology outsourcing industry. The Indian rupee rose to record levels while the U.S. dollar declined against most major currencies, impacting global IT service providers and customers alike. Merger and acquisition activity went into high gear (with the […]

Research Reports by Bitpipe

A Unified Solution for IT Problems: Asset Management, Software Licensing Compliance, and Help Desk Management A User’s Guide to BPM Benefits and Advantages of Recording and Archiving Calls Record keeping has become an indispensable part of our culture. As the number of daily transactions and interactions a business performs has gone up, so too has […]

Research Reports by Amit Nayak

10 Reasons To Transform Your Meek & Huddled CSR’s Into Cross-Selling Giants Certifying the New ITES Economy Communicating With Customers When You Are Powerless Email Services for Effective Customer Service in ITES Sector Fast Guide in Dealing with Customer Complaints HIPAA certification for ITES Professionals in Health Industry BPO GLBA Compliance – Information Protection for […]

Research Reports 2011

December 2011 Pharma clinical trials outsourcing on the rise in 2011: Kalorama Study Clinical outsourcing limits innovation in bio Pharma – Research Study 2011 LPO in India is falling behind in growth: Fronterion Study Global IT spending to increase by 3.9% in 2012: Gartner China poses a threat to Indian IT/BPO growth: Everest Report Capgemini […]