Foreign firms to run first call centers in Uganda

September 27, 2011: Three years incubation centers permitted for Indian and Kenya firms in Uganda. National Information Technology Authority (NITA-U) raised white flag for three incubation call centers in Uganda earlier this week. It is the Indian and Kenyan firms Dhanush, Raps-Spanco and TechnoBrain respectively which has been given the privilege to run pilot call […]

China will outpace India in 2011: Ovum Research Report

September 22, 2011: Is Indian Business Process Outsourcing (BPO) sector to drop the crown of top offshore BPO destination? Ovum report says it may happen in another five years. According to the latest survey conducted by ovum, the most leading research analyst that has always generated valuable research information for the BPO and IT industry […]

Rural BPO’s to change rural India

September 14, 2011: Considering to the contribution made by various sectors in India, Business process Outsourcing BPO is one among the top sectors that make uncompromising contribution towards the growth of nation and its economy. Companies in the BPO sector in India which provide employment to around 10 lakh people are now focusing on changing […]

Internal lateral entry; a strategic Human Resource policy in BPO sector

September 5, 2011: New Human Resource strategies are emerging in the Information Technology (IT) and Business Process Outsourcing (BPO) sector in India. One of the fastest growing and developing sectors in India is the BPO and IT sector, with a turn over of around 14 billion US dollars which also host huge number of home […]

India expects to gain BPO market share from Philippines

August 26, 2011: Hurried growth in the Business Process Outsourcing industry is witnessed in Philippines. The faster growth and excellent service in the industry has even overtaken the Indian BPO voice service providers.   Since 2006, it was a rapidly growing phase for the BPO industry in Philippines. With a hike up to 46 % annually […]

India leads global BPO market with 37 percent share in 2011: Nasscom Report

August 26, 2011: Nasscom report published recently stated that the Indian BPO industry has towered up to 16 times bigger than earlier and generated business of 16.9 billion U S dollars in the financial year 2011. Nasscom – established way back in 1988 is a trade of Indian BPO located in Mumbai. With the long […]

Accenture acquires Zenta; strengthens credit servicing portfolio

August 23, 2011: Accenture-Global management consultant with more than two lakhs employees unveiled the latest expansion initiative through the acquisition of Zenta. The company yesterday announced the acquisition which will leverage their credit processing service portfolio.  Zenta is a world-class business solution provider for Residential Mortgage and commercial real estate service providers. Zenta delivers flexible […]

US downgraded by S&P in Aug 2011; Impact on Indian IT and BPO sector

August 8, 2011: Standard & Poor’s, a credit rating agency in the United States downgraded the rating of the country from best-quality no risk borrowers to a nation with long term credit risk. According to the rating the country is downgraded from AAA to AA+.    Now the question arises, will there be any impact of […]