What Is A CRM Call Center?

Call centers have the potential to handle a huge volume of calls which are all monitored, logged and then used for reference later on. Customer Relationship Management or CRM now plays a tremendous role in the large-scale success of call centers. CRM, which finds its roots on customer focus and customer satisfaction, has proved to […]

What Is An Inbound Call Center?

An inbound call center offers the service of handling calls coming in from abroad.  These calls are mostly service calls or support calls from toll free numbers. A team of qualified professionals are assigned to the task of providing a widespread coverage of the market analysing the current market conditions. Inbound call centers offer services […]

What Is A Telemarketing Call Center?

Telemarketing is essentially the practice or business in which goods or services are marketed through telephone. A product or service can be sold, promoted, or solicited via the telephone in telemarketing. Telemarketing forms an important part of a company’s process of enhancing sales as well as increasing profits. In companies, telemarketing call centers are instituted […]

What Is A Web Enabled Call Center?

The market for Web enabled call centers is burgeoning. For the past decade, computer-telephony integration (CTI) has been one of the hottest topics to hit the call center, promising reduced call volumes and handle times, as well as a higher level of customized service. The global emphasis on electronic commerce and the use of the […]