Peru is the new hotspot for call center services in Latin America

Peru, which is the proud owner of an indigenous culture, has now added another feather to its cap. It has been silently working its way up the ladder in the call center industry. It has surpassed other Latin American countries like Spain and Chile in routing its way to the BPO hall of fame. As […]

Call centers in South Africa revamping marketing strategies to entice operators

The South African call center industry has always tried to position itself as one of the favored BPO destinations. The place was sought after by companies who showed ample interest in basing their outsourcing business in South Africa five years ago. The situation now, however, is different and only a few companies are willing to […]

It is big data time in Philippines BPO industry

March 5, 2012: Philippines have become one of the favorite outsourcing destinations in the world and very recently Philippines have overtaken India to become the leading provider of call center services. The major advantage they enjoy is the huge English Speaking population and quality customer service. The outsourcing industry in Philippines is expected to grow […]

South Africa call centers attracts major share of UK outsourced business

December 23, 2011: The call centers in South Africa are succeeding in attracting large chunk of business from UK. SA has piled on opportunities presented to them due to decreasing quality of service from other call center destinations like India. Analysts observe that South Africa could reap benefits from the shifting of English based voice […]

What is offshoring?

Offshoring is a typical outsourcing model where business functions of an organization are performed in another country. The most important driving force behind offshoring is the cost reduction that organizations are able to achieve. Other reasons why companies go for offshoring are strategic in nature which includes entry into newer market, to utilize talents that […]

BPO gaining business with ecommerce players in India

October 25, 2011: In 2008 an ecommerce company in India, Ferns and Petals faced a severe problem when its online payment system crashed just two days before the Valentine’s Day. We can just assume how much their business would have suffered? In e-commerce if the customers are not able to buy online, it will certainly […]

How call center outsourcing can erode brand value?

October 16, 2011: Will any company compromise on its brand name? It might be quite an unusual question, as no would make any kind of compromise as far as brand name is concerned. But if you are depending on call centers for sales and services than you need to be more conscious, because Call Centers […]

Voice CBT Training for Call Center Execs

Technology has forever altered the landscape of the classroom. Formats such as distance learning, the virtual classroom and voice-based CBT are attracting a whole new breed of Call Center Trainers and Support Professionals. And yet, while these technological advances increase the number of ways a Support Professional can learn, they also erect more and more […]