How to get the commercial model right for call centres?

Companies generally outsource their work when they want to focus on their core activities and want somebody else to work on their non core activities. The need for a good call centre also arises when the companies look out for cutting down the cost, when they have shortage of specialised skills and they have a […]

New models Vs Old realities in BPO

February 1, 2012: Whenever we think of an outsourcing service provider, the first thing that comes into our mind is the picture of a call centre executive talking to a customer abroad over the phone. But such a picture is vanishing from the leading players in the Indian outsourcing and IT sector. Top BPO vendors […]