Call center career path takes a new turn with employee engagement

The progress and development of any organization depend on the working trends of employees. The workers form the backbone of a company. They can make or break the organization with respect to the work they contribute towards gaining profits. It is essential that the working environment of call centers is constantly analyzed. The needs and […]

Importance of career paths for call center employees

Call centers have taken on a new avatar and have transcended to being one of the most difficult areas to manage in an organization. Managers have to undertake multiple tasks such as operational goals, business goals, fiscal responsibility and most importantly, staffing. The call center environment can be quite stressful with the activities it requires […]