Procurement Outsourcing Challenges: Industry Trends Drive Growth

Procurement outsourcing has garnered significant attention in the BPO sector. This is due to the fact that in comparison to the other fields, it has a greater degree of impact on an organization. This area of outsourcing has been least understood but there has been an increased awareness of the benefits this can bring to […]

Multi channel contact center challenges keep rising

Today customers have various media through which they express their disappointment and discontent. The major challenge of contact centers is to provide inexpensive customer service. Multi channel contact centers are adopting new modes of customer service options ranging from mobile, email, chats, text, and now the mushrooming social media. This will drive customer satisfaction. Upcoming […]