IBM on the Downsizing Route

International Business Machines Corporation, largely known as IBM has recently been in the news for its downsizing efforts. Streamlining seems to be the mantra of choice as IBM is looking at more low profit business arms that it can get rid of. These rumors are credited to people aware of the company’s strategies and the […]

GII Publishes 3 reports on Contact Centers

Firms are realizing the increasing influence that customers have when interacting with the companies. This huge potential is being tapped by effectively changing the strategies and operations of contact centers. This change is reflected in the improvement of knowledge management tools, moving to cloud infrastructures as well as using advanced IVR analytics. Global Information Inc […]