Top 10 Social CRM Applications that Help to Keep Tabs on your Customers

Customer Relationship Management (CRM) is a key factor in business. Whether you have a small business or a large one, managing, monitoring and responding to your customers is essential for the success of your business. We bring to you a list of top 10 social CRM applications that help to keep tab on your customers. […]

5 Best Open Source CRM Tools

Customer Relationship Management or CRM is an essential tool that allows business organisations to manage information about leads or clients in an efficient manner. CRM tools enable organizations to maintain the list of contacts, client records, transaction history and other details that are necessary for smooth conduct of business. CRM tools are useful for businesses […]

What Is A CRM Call Center?

Call centers have the potential to handle a huge volume of calls which are all monitored, logged and then used for reference later on. Customer Relationship Management or CRM now plays a tremendous role in the large-scale success of call centers. CRM, which finds its roots on customer focus and customer satisfaction, has proved to […]

KPO Company Profile – SPi Global, Philippines

A leading knowledge process outsourcing (KPO) and customer relation management (CRM) service Provider, SPI Global is based in Philippines. The company was established in the year 1980 and is headquartered in the Makati city of Philippines. They have got a team of 18,000 BPO professionals spread across n various delivery centers including USA, India, Netherlands, […]

Facts about Outsourcing of CRM/Loyalty

November, 29, 2011: As the world fights way through the recession, the companies are imposing restrictions within itself in terms of cutting cost, postponing investments, and stretching the budget. Resource constraints are forcing the companies to low profile while they are not able to maintain competitive advantage. This calls for the need to ensure customer […]

Fast Guide in Dealing with Customer Complaints

CRM, complaint handling Most organizations spend a lot of time and money trying to identify customers who want to buy their products. Here, Roger Cartwright explains that complaining customers are offering themselves up free! Many people become defensive when dealing with complaints because this is a person’s natural reaction to someone who is angrily criticizing […]