BPO’s in emerging markets turn to technology for differentiation

November 17, 2011: According to a recent survey published by Gartner, the BPO market in India is estimated to reach $1.4 billion in the year 2011, a 23 per cent increase from the year 2010. By the end 2012 the market is estimated to reach a value of $1.69 million and by the end of […]

Majority of Brazilian IT/BPO exports go to US: IDC Study 2011

October 21, 2011: United States is Brazil’s main client when it comes to IT/BPO exports. This is according to a study conducted by research firm IDC and Brasscom. Moreover, the study states that US based multinational companies like Accenture, IBM and HP are the biggest revenue generators. Brazilian companies like Stefanini, T-systems and Ci&T rank […]