Call center career path takes a new turn with employee engagement

The progress and development of any organization depend on the working trends of employees. The workers form the backbone of a company. They can make or break the organization with respect to the work they contribute towards gaining profits. It is essential that the working environment of call centers is constantly analyzed. The needs and […]

Is Employee engagement low in BPM in India?

Is Employee engagement low in BPM in India? Business Process Management used to be a sought after destination for candidates looking to make a successful career. According to survey reports the employee base in top 20 BPM companies had grown by 12% in the last year.  However, in contrast to the trends so far, BPM […]