First Customer Intelligence to help companies gain actionable customer insights

Firstsource Solutions Limited has launched a new product called the FCI (First Customer Intelligence) which has the capability to help organisations get actionable customer insights. The product has been the result of the evolution of multi-communication channels such as mobile, social media and the web. This evolution has brought about a need for the enterprises […]

RPG Group to acquire 49.5% equity in FirstSource

October 26, 2012: Sanjiv Goenka promoted RPG Group will acquire 49.5% equity in FirstSource Solutions Ltd [stock quote], a public listed BPO firm for Rs 280 crore, by issuing shares and stake purchases. As per the official briefing, CESC, the flagship company of RPG will buy out 5% each from three major share holders of FirstSource […]

BPO Company Profile: Firstsource

Firstsource is a leading business outsourcing service provider based in India. The company headquartered in Mumbai was established in the year 2000. Firstsource provide customized BPO services to clients from banking and financial services, publishing, telecom, healthcare and insurance industries. They have established 48 delivery centers spread across India, US, UK, Philippines and Sri Lanka.  […]