Global call center business to reach $337.8 billion by 2018: GIA Report

Global Industry Analysts Inc. (GIA) in its new report on the global call center business has quoted that the industry is poised to reach a whopping $337.8 billion by 2018.  The key factors that would drive this industry growth are the increased focus on customer service as a means for business development as well as […]

Cost efficiency drives LPO industry: GIA Report

Global Industry Analysts Inc, a leading market research firm published its latest research report on legal process outsourcing market titled “Legal Process Outsourcing (LPO): A Global Strategic Business Report”. According to the report, LPO is the fastest growing segment under the KPO (Knowledge Process Outsourcing) sector. The report has estimated the market to reach $2.7 […]