Call Center Glossary Terms

For all those who plan to and are in the Call Center industry it is important to be familiar with the call center glossary terms. These are very basic terms which people may be afraid to ask. Sl. No. Terminology Explanation 1 Abandoned Call A call terminated by the caller prior to being answered 2 […]


THE MILLENIUM BPO POLICY Introduction Objectives Qualified Manpower Telecom General Infrastructure Human Resources Development and Training Bites BPO Potential in Non-metro Cities IT Corridor DATA Security Marketing Destination Karnataka Relaxations BPO Infrastructure Companies Technology Upgradation Anchor Companies Special Economic Zone [SEZ] Glossary Download the entire document [ PDF ] Glossary Glossary terms used in Government […]