Top BPO Service Providers of 2015

The International Association of Outsourcing Professionals (IAOP) has released the list of top BPO service providers for 2015, The Global Outsourcing 100. The list recognizes the world’s best outsourcing service providers and advisors from across all industries, areas of specialization, and sizes. As the global, standard-setting association and advocate for outsourcing professionals and the organizations they support, the International […]

HCL Trends Indicate a Change in the Tide for Outsourcing

Technology outsourcing may be in the midst of a sea change if the September quarter numbers from HCL are anything to go by. The focus in the traditional business model was purely on cutting costs. Margin expansion and revenue growth is now taking center stage alongside profit margins in the investor’s list of priorities. The […]

Is the IT Industry Shifting Base to Latin America?

An interesting meeting between Sajan Pillai and Vicente Fox has sparked an idea that the IT industry might be leaning toward Latin America. Sajan Pillai is the CEO and Founder of UST Global, an IT company based in California. Vicente Fox is a leading businessman and the former president of Mexico. IT Jobs on offer in […]

HCL Technologies Registers Profits

The fourth quarter that ended in June brought profits beyond expectations to the doors of HCL. The announcement of the profits was followed by an announcement of the Founder Shiv Nadar’s daughter Roshni taking on the role of non-executive director of the company. Apart from being the non-executive director, Roshni is also the executive director […]

Procurement Outsourcing Market Expected to Continue Domination

The procurement outsourcing market has been gaining prominence in the global market. The phenomenal growth of 10 percent registered in 2012 meant that the market reached a total contract value of 1.72 billion US Dollars with nearly 220 billion US Dollars in managed spending. Understanding the growth of Procurement Outsourcing Industry experts expect this graph […]

Australia and Canada Follow the US Immigration Bill in Introducing New Foreign Visa Restrictions

The first blow to the Indian IT companies came from the US immigration bill which placed restrictions on the number of work visas that a company can sponsor. Canada soon followed suit. The latest development in the visa arena was announced in Australia when the country followed the global trend by tightening its work visa […]

BPO Revenue Opportunities are Growing at a Constant Pace

The BPO industry has turned out to be a stronghold driven by infrastructure management services and subsequent growth volumes. The revenue growth is targeted by going global and making investments on the basis of logical reasoning. The emerging trend of vertical services like retail, health care, shipping and logistics will be fueling BPO revenue opportunities. […]

BPO Sector in India Outperforms IT Services in Growth

The BPO sector in India is seen racing ahead of the IT sector in terms of growth and revenue. There are a number of reasons behind the growth of BPM services in India. India has a talented and knowledgeable work-force capable of handling tasks well. The infrastructure facilities and business sophistication are also reasons cited […]

Citibank-HCL BPO enter a new deal, to hire 800 employees

The BPO wing of HCL Technologies [HCL stock quote] was launched in 2001. Since then, the BPO arm of the company has delivered business services that speak for its quality and also been a pioneer in third party BPO operations delivering services in varied sectors. With over a decade of experience in the industry, HCL […]

HCL closes BPO deal with Citibank worth $200 million

July 18, 2012: India’s fourth largest IT services company, HCL technologies has bagged a huge outsourcing contract from Citibank. As per the Industry analysts, the value of contract would be around $200 million. The BPO arm of HCL technologies will manage back end processes for loans, financial products and customer services. The new project is […]

Indian IT firms target $19.5 billion global outsourcing deals

The Indian Information Technology companies are targeting outsourcing contracts worth USD 19.5 billion from multinational corporations in the west. This opportunity has come up because of their move of renewing their technology outsourcing contracts. Statistics show that about 686 IT outsourcing contracts worth at least USD 25 million or more will expire in 2012. Out […]

Vendors to build IT-BPO combine model

February 17, 2012: Many of the leading Information Technology service providers in India including HCL were behind developing a model that they believed would be the future. The model that they believed would work wonders was the IT-BPO combine. This was three years ago. Leading global IT service provider Accenture was already working on the […]