Spending on home-based customer care BPO market in US increasing: IDC

According to a latest report published by International Data Corporation (IDC), spending on customer care outsourcing using home-based delivery is growing at a compounded annual growth rate of 25.1%. As per the estimates released by the research firm, the spending on customer care BPM will reach $ 6.1 billion in 2017. Currently, the spending is […]