Understanding HR Issues in call center industry

Call centers is a comparatively new development made possible due to the dissemination of information technology and telecommunications. Call centers help firms to cut down costs on local service outlets by catering to customers from even far-off locations. BPO industry in India is booming with the promise of more new jobs for the Indian market. […]

Call Center Employee Related Queries

Call centers and BPO are operations with intensive focus on employees. The long work hours, irregular shifts, high work targets etc. can bog down an employee. If the employee related queries are not assessed and solved, the turnover rate of the call center will continue to be high. The issues of call center employees might […]

Importance of career paths for call center employees

Call centers have taken on a new avatar and have transcended to being one of the most difficult areas to manage in an organization. Managers have to undertake multiple tasks such as operational goals, business goals, fiscal responsibility and most importantly, staffing. The call center environment can be quite stressful with the activities it requires […]

Key trends in HR outsourcing

October 27, 2011: Over the last decades the approach to issues related to staffing has changed considerably. Employees play a major role in the success of any organization. It is found that efficiency, motivation and creativity of the employees are the important factors that give any organization a competitive edge over others. This helps the […]