Understanding HR competencies in BPO industry

Competencies are crucial for the holistic development of human resource management in BPO industry. In the past twenty five years, the competency approach to HR development has transformed from a narrow field to a leading approach used to diagnose, frame and improve various aspects of HR management. HR competencies have undergone massive changes with the […]

Challenges faced by HR professionals in BPO industry

There are several challenges for HR professionals in BPO industry with the requirements undergoing changes on an hourly basis. However, there are some parameters such as certifications from NASSCOM that will help them efficiently function in the BPO work environment. In order to address the challenges in BPO, HR policies should focus on brand building […]