Understanding HR competencies in BPO industry

Competencies are crucial for the holistic development of human resource management in BPO industry. In the past twenty five years, the competency approach to HR development has transformed from a narrow field to a leading approach used to diagnose, frame and improve various aspects of HR management. HR competencies have undergone massive changes with the […]

Understanding HR Issues in call center industry

Call centers is a comparatively new development made possible due to the dissemination of information technology and telecommunications. Call centers help firms to cut down costs on local service outlets by catering to customers from even far-off locations. BPO industry in India is booming with the promise of more new jobs for the Indian market. […]

Shell outsources HR application management to Accenture

January 5, 2012: Shell, the energy giant has announced their decision to outsource some of the HR functions to Accenture. The outsourced activities include SAP based Human Resource and payroll application management. The contract includes employee administration and payroll processing. It also covers self service and environmental health. While the company had the option to […]

Outsourcing means more money to you too!

November 19, 2011: It is quite accepted that outsourcing business functions to outsourcing service providers is meant to cut cost. But cost savings is not the only driving force that motivates companies to outsource their business functions. Now companies have started to consider it as a means to make money for the business. In the […]