The Indian IT-BPM Industry and its sub-sectors

The Indian IT-BPM industry is a rapidly growing sector. At present the industry is generating more than USD 118 billion in revenues. Being at the peak of the global IT-BPM industry, India is the only country that provides services across the different segments of the IT-BPM industry. The industry in India comprises of more than […]

Understanding HR competencies in BPO industry

Competencies are crucial for the holistic development of human resource management in BPO industry. In the past twenty five years, the competency approach to HR development has transformed from a narrow field to a leading approach used to diagnose, frame and improve various aspects of HR management. HR competencies have undergone massive changes with the […]