Top 10 predictions for cloud market: IDC

Cloud services are used as a tool increasingly by both IT managers and business managers with its rapid evolution as well as increasing understanding of the services and their modes of use by the users. According to a research report prepared by International Data Corporation (IDC), this evolution in cloud services is expected to further […]

Better document management leads to business agility

Ricoh Company, Ltd and IDC published a study highlighting the fact that improved document management services can help production and sales firms to explore new business opportunities. They also announced that better document processes can enhance organizational collaboration, speed to market, customer satisfaction, competitor advantage, and adaptation to changing market trends. Ricoh Company, Ltd is […]

Spending on home-based customer care BPO market in US increasing: IDC

According to a latest report published by International Data Corporation (IDC), spending on customer care outsourcing using home-based delivery is growing at a compounded annual growth rate of 25.1%. As per the estimates released by the research firm, the spending on customer care BPM will reach $ 6.1 billion in 2017. Currently, the spending is […]

Global Outsourcing Market to touch $202.6 billion in 2016: IDC Report

One industry in the world which has bucked slowdown to an extent is Outsourcing. The outsourcing market has been showing growth over the years. One of the major information service companies Global Information (GII), which has partnership with nearly 300 research companies in the world has come out with the latest IDC report which discusses […]

IT outsourcing holds 40% of South African IT market: IDC Report

January 16, 2012: South African IT outsourcing will hold 40% of the IT market in the current year. These statistics are published in the latest IDC report. IDC, a provider of market intelligence and other services to corporate sector has made a detailed study and according to which South Africa is showing healthy uptake in […]