Strategic review of IT/BPM sector 2013: Nasscom

This world economy was riddled with moderation and uncertainty this year, and this was reflected significantly in the IT/BPM sector as well. The BPM industry has evolved to a great extent, with its reach expanding to different geographies and verticals with new customers being garnered and new technology and strategies being implemented. India has reached […]

Indian IT-BPO Industry revenues expected to cross $101 billion in 2012

Indian outsourcing industry is continuing its journey as the global leader in outsourcing market and 2012 is considered to be a landmark year for the industry. According to NASSCOM, the trade body for Indian IT-BPO sector, the sector is expected to cross $101 billion this year. Despite the uncertainties popping up in the global outsourcing […]

Which are the main revenue areas for Indian BPO companies?

Which are the main revenue areas for Indian BPO companies? India’s BPO Market in 2008 Service Line First Estimate (1999) Second Estimate (2001) HR 5.4 3.5-4.0 Customer Care 4.1 8.0-8.5 Payment Services 2.9 3.0-3.5 Content Development 2.6 2.5-3.0 Administration 1.3 1.5-2.0 Finance 0.7 2.5-3.0 Figures in $ billion

Indian Domestic IT BPO Market 2011 Round up

November 28, 2011: Up goes the IT/BPO industry in India in the year 2011. In the financial year 2011 it is expected that the overall revenue from Domestic BPO-IT will reach heights. Yes, according to the information available at this point of time, it is expected that the revenues, which is excluding the hardware business […]

BPO Revenues in India

Do you have any domestic BPO revenue numbers? Revenue / Year 2003-04 2004-05 2005-06 2006-07 2007-08 Domestic BPO 0.3 0.6 0.9 1.1 1.6 Overall BPO Revenue 3.4 5.2 7.2 9.5 12.5 Figures in $ billion Source: Nasscom Some old numbers Indian Market size estimates of BPO Nasscom has estimated that the Indian ITES industry will […]