Outsourcing sector in 2013: A time of trial and innovation for the BPO industry

The year 2013 has been riddled with uncertainties as regards the global economic scenario. This has reflected on the outsourcing sector in the form of new challenges that they need to face in the current economy. The BPO industry is gearing up for the tough road ahead even as they have signed new deals and […]

Innovation in BPO industry is a key driver of growth

Innovation is one of the key driving forces that have boosted the prospects of the BPO sector. Major advances in technology have paved the way for applying innovation in BPO industry. This has impelled BPM companies into a mode of rapid development and progress, which apparently sees no sign of reversing. According to figures released […]

Analyzing common myths of Indian BPO Industry

May 5, 2012: Indian IT-BPO industry is relatively a young industry when compared to sectors like FMCG and Automobile industries. But over the last decade Indian BPO industry has grown by close to 20 times to reach 16.9 billion USD in 2011. In the same period, the growth rate of Indian IT industry was just 9%. However as any industry, Indian IT-BPO industry […]

How offshoring enhances innovation at home

March 23, 2012: Records pertaining to outsourcing activities in the US and Europe indicate that there has been an increase in spending the areas of technology and investment in offshore locations. The reason for offshoring is not just adapting the products to the local market, but also to develop revolutionary technology. There is a general […]

Innovation lacking in Indian outsourcing vendors for Pharma and Biotech Industries

March 3, 2012: In India, the Pharmaceutical and biotech industries are considered as sunrise industries and there are many outsourcing services providers in this industry in India who provide outsourced services to many of the companies in the west. But a recent study has found that the services provided by outsourcing service providers to this […]

Innovation in outsourcing – A step by step approach

February 24, 2012:  One common compliant that arise from the side of clients is that service providers do not bring innovation in the outsourced business process. Clients often say that service providers deliver what they have committed to deliver and do not deliver anything more that is expected by the client. Innovation in outsourcing refers […]

Clinical outsourcing limits innovation in bio Pharma – Research Study 2011

December 22, 2011: A recent research has found that offshoring of clinical research might hamper innovation and open up opportunities for smaller competitors. Large pharmaceutical companies have intensified outsourcing to research organizations in an effort to cut fixed cost and enhance flexibility as the patents are due to expire shortly. This move to outsource drug […]

Indian IT sector has to move up the value chain

December 10, 2011: With India losing its first position in the Business Process Outsourcing sector to Philippines, the Information Technology sector in India is preparing to reengineer itself. National Association of Software and Service Companies (NASSCOM) is leading the re-engineering drive with highlight on innovation and improved employee output. The intense competition from aggressive players […]

Innovation lacking in Outsourcing business

October 19, 2011: According to researchers, one of the problems that disappoint outsourcing customers is the lack of innovation and value addition from the part of outsourcing suppliers. Even though managers are generally pleased with the cost savings and the quality of service provided by outsourcing vendors, these services have failed to delight and surprise […]