How to start an outsourcing business in India?

March 12, 2012:  India is one of the favorite destinations for outsourcing business activities for organizations across the globe. India dominates the offshore outsourcing market with more than 55 per cent market share. The outsourcing industry in India is expected to cross the mark of USD 100 billion in March 2012. All these statistics show […]

Technology KPOs in India Shape New Frontiers

India has been a front runner in the field of knowledge process outsourcing (KPO) together with other countries such as China and Philippines. However, a large talent pool of experts and competitive prices together with high quality of services make India the preferred destination. With its solid record of success in BPO, technology KPOs in […]

Malaysia Knowledge Process Outsourcing Focuses on Value-Added Services

Emerging countries with a strong knowledge base are trying to improve their economical growth through KPO firms. The increased demand for lower cost destinations from global markets has favored the development of the Malaysia Knowledge Process Outsourcing sector. The expansion rate of Asian markets will increase in the coming years, which will provide abundant economic […]

Growth of Indian KPO industry: An Overview

India with its large pool of knowledge population is fast becoming the favorite hub for knowledge process outsourcing (KPO). KPO is an extended arm of business process outsourcing (BPO) whereby KPO includes the process of creating, sharing and maintaining of knowledge. Recently a report was published by ASSOCHAM, the apex industrial body of India on […]

KPO Company Profile – SPi Global, Philippines

A leading knowledge process outsourcing (KPO) and customer relation management (CRM) service Provider, SPI Global is based in Philippines. The company was established in the year 1980 and is headquartered in the Makati city of Philippines. They have got a team of 18,000 BPO professionals spread across n various delivery centers including USA, India, Netherlands, […]

APAC employs 3.48 million contact center agents: Frost and Sullivan Report

When the world is witnessing euro crisis at one end, Asia pacific region is employing more call centre agents to meet its ever increasing customer demand. Enterprises are reworking on their expenditure on customer service to stay competitive according to Frost and Sullivan. According to new analysis by Frost and Sullivan namely, Assessment of the […]

Top KPO Companies in India

Knowledge process industry (KPO) is an upcoming evolution in Indian outsourcing industry. The KPO industry offers intellectual services which are utilized by investment and equity research firms, marketing research firms etc. McKinsey actually introduced KPO in India when it started its knowledge centre. Top 10 KPO companies in India are listed below: GENPACT – Started […]

Role of KPO companies in retail business

March 13, 2012: In the present day world almost all the businesses are information driven. Information has become an essential part of any business, which helps them to offer innovative products and to serve the customer in a better manner. With the increased importance of information in business, the Knowledge Process Outsourcing service providers are […]

Marketing process outsourcing, the next wave in BPO

December 23, 2011: In the big outsourcing business which consists of Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO) and Legal Process Outsourcing (LPO), new segment is now being added, which is Marketing Process Outsourcing or the MPO. Most of the organizations have realized that outsourcing accelerates, standardizes and automates routine marketing and that has […]

Malaysian outsourcing is at a stand still

December 12, 2011: Malaysia, which is ranked as the third most preferred global destination for shared services and outsourcing (SSO) is now at standstill. The country still faces challenges in moving up the value chain to become a preferred destination for Knowledge Process Outsourcing. A study conducted by IDC has observed that Malaysia enjoys a […]

KPO has high growth potential in Mauritius: Companies and Markets Report

October 31, 2011: According to report published by companies and markets, the Mauritian BPO market has demonstrated a substantial growth over the past few years. This has made the Mauritian BPO market attractive to BPO service providers. The highlights of Mauritius as an investment friendly country are the support given by the government, the friendly […]

LPO market trends and growth figures

Legal Process Outsourcing (LPO) has emerged from Knowledge Process Outsourcing (KPO) which requires people with expertise in the respective domain. At the beginning the LPO started as a low end work which was mainly transcription. Now in India LPO has changed into a highly knowledge intensive work. The processes that are outsourced to India include […]