Top BPO Destinations – Feb 2014 List

Since its inception in the mid-90’s, the BPO industry has grown in leaps and bounds and is showing no signs of slowing down. The industry provides great environment to work, compensation commensurate with experience and competence, MNC exposure and good growth prospects to its employees. Which is why, the BPO industry has emerged as one […]

British Telecommunications Considering India and Malaysia as Outsourcing Destinations

The British Telecommunications group seems to be following international trends in its recent decision regarding outsourcing. The group has some captive centers in Malaysia and India and is planning to be shifting some outsourcing processes to these centers. Most large multinational corporations have been consistently pulling back on outsourced technologies and seem to be holding […]

Malaysia Knowledge Process Outsourcing Focuses on Value-Added Services

Emerging countries with a strong knowledge base are trying to improve their economical growth through KPO firms. The increased demand for lower cost destinations from global markets has favored the development of the Malaysia Knowledge Process Outsourcing sector. The expansion rate of Asian markets will increase in the coming years, which will provide abundant economic […]

BPO Companies in Malaysia transforming the region into a BPO Powerhouse

Malaysia joins the list of the top BPO destinations along with India and China. India and China were the most preferred BPO destinations in the world and the last report by A.T. Kearney Global Services Location Index shows Malaysia in the third spot with the entry of several BPO companies in Malaysia. Malaysia thus enters […]

Malaysia competing to become a significant outsourcing destination with value-added services

Malaysia is already one of the leading outsourcing destinations but it is unable to compete with countries like India and Philippines when it comes to the cost factor. The only option now available for Malaysia to compete in this sector is to increase its value-added services. The Oxford Business Group has released the Malaysia 2012 […]

Highlights of A T Kearney’s Global Services Location Index 2011

March 6, 2012: The present global services market is characterized by counterbalancing trends. On one hand, organizations are resorting to offshoring in an effort to cut cost and on the other hand policymakers say that off shoring has led to increased unemployment in their countries and that it has made the economic condition in their […]

Malaysian outsourcing is at a stand still

December 12, 2011: Malaysia, which is ranked as the third most preferred global destination for shared services and outsourcing (SSO) is now at standstill. The country still faces challenges in moving up the value chain to become a preferred destination for Knowledge Process Outsourcing. A study conducted by IDC has observed that Malaysia enjoys a […]

The Malaysian outsourcing Industry – scaling new heights

Pune, India, 9 September 2009 Revenues from the Malaysian IT/ITeS outsourcing industry are expected to touch $1.1 billion in 2009, according to a joint publication by Outsourcing Malaysia and ValueNotes. The industry is expected to grow at a CAGR of 15% to reach $1.9 billion by 2013. Currently, IT outsourcing services in Malaysia have a […]