Call Centre Books & BPO Books

Some Method Some Madness: Managing BPO in India by Ankur Mithal, Tata McGraw Hill Education, ISBN-10 1259028208, ISBN-13 9781259028205 A Guide to Global Sourcing – Offshore Outsourcing and Other Global Delivery Models by Elizabeth Anne Sparrow, The British Computer Society, ISBN-10: 1-902505-61-1 ISBN-13: 978 1 902505 61 9 The Services Shift: Seizing the Ultimate Offshore Opportunity Outsourcing in […]

The outsourcing debate moves up a level

© Mark Kobayashi-Hillary 2003 for Computing +44 (0)7952 267 074 The rumbling argument about the long term effect of offshore outsourcing is building to a raging crescendo as unions and outsourcers turn on each other. The opposition is led by the Communication Workers Union (CWU), Amicus and UNIFI, along with other professional bodies such as […]