India loses 10% global BPO market share: Economic Survey 2012-13

The Indian BPO industry worth $20 billion (Rs. 1.075 trillion approx.) has been under severe pressure having lost 10 percent of its global BPO market share to emerging players in the industry, China, Brazil and Philippines. This is in accordance with the Economic Survey 2012-13. The survey does note some positive points regarding telecom and […]