Middle Eastern And African Countries Gain BPO Recognition

The Philippines, India and China have lost traction as the world powers in the Business Process Outsourcing domain. While these countries are trying valiantly to recover from loss of contracts and higher running costs, various other destinations across the world are gaining recognition on the BPO map. The new BPO destinations According to the Tholons […]

Retention of Contact Center employees – Lessons from Middle East

Contact centers in Middle East have travelled a long way in recent years. The call centers in the Middle East region have always made it a priority to upgrade their technologies and processes to keep in pace with the changing customer expectations. But now they have started realizing the changing role of contact centers agents […]

Mideast a booming market for Indian IT

January 2, 2012: Indian Exporters find Middle East more attractive destination for IT business. In the year 2010-2011 the total exports in the sector has drastically increased. It is reported that the increase in export business is by 40 percent which is totally calculated to be $3 billion. The contribution of the sector across the […]

BPO 2008: The Year Ahead

The sub-prime mortgage crisis and the weakening of the US Dollar have rendered several rude shocks to the outsourcing industry in 2007. Indian companies were especially hit as the Rupee appreciated by 10.9% in the last 12 months (14.2% in the last 15 months) against the US Dollar. Investors, analysts and the media have been […]