Intangible Motivation is Necessary for Job Satisfaction in BPO

The success of an organization can be evaluated from the labor turnover rates. Most of the companies are unaware or not concerned about the benefits that can be obtained from proper reward systems and motivational techniques.  The employees from the BPO sectors are often overburdened with work. Long working hours and night shifts develop mental […]

A right way to motivate an employee is to win his heart

The toughest job for an HR manager today in the BPO industry is managing the employees well and retaining them. Companies tend to follow many tactics for employee retention but this often ends in failure when not implemented well. BPOs and other companies should be keen on adopting newer ways to motivate an employee to […]

Seven Best practices to Motivate Call Center Employees

Each day, our customer service executives make thousands of small decisions – transferring a call rather than solving a tough problem, waiting a few extra seconds before logging back onto the queue, that all add up to lost profits. Contrary to conventional wisdom, your best defense isn’t building in additional controls, it’s motivating your employees […]

Eight Ways to Motivate Your Call Center Team

It’s the eternal conundrum, how do Team leaders get their teams to perform at higher levels and how do they maintain a level of high morale. It always amazes me how leaders point the finger at their people and talk about them as if they are the problem or an entity unto themselves responsible for […]

Why Must BPO Companies hire “Ethical Hackers”

BPO Organizations must secure their IT infrastructure and networks. Just as corporations employ auditors to routinely examine financial records, so should BPO Service Providers audit security policy. Last month a senior professional in the industry raised the issue of data security within BPO & Banks. Just as accountants perform bookkeeping audits, ethical hackers perform security […]