WNS garners three-quarters of its revenues from non-voice based services

Ever since the advent of BPO, there has been a common perception that the voice-based segment helps in maximum revenue generation for a BPO company. However, WNS, outsourcing service provider, has proved otherwise clocking three-quarters of its revenue in non-voice based services with just a quarter attributed to voice-based services. According to Keshav Murugesh, CEO […]

What are the offerings of non-voice BPO services?

When people hear the term BPO, most of them tend to associate it with voice process. In reality, BPO does not only provide voice based services, but also other transactional services which are of utmost importance for the organizations to function smoothly. Generally, BPO services can be broadly classified into two – voice and non […]