Reverse Outsourcing Trend: Jobs Back in US

Recent trends show that business process management services are getting back to US. Indian and US outsourcing companies are showing a reverse trend in business process management (BPM). Infosys recently scaled up their onshore BPO operations in Atlanta, hiring more US staff. The company chose Atlanta not only because of the unemployment factor prevailed in […]

Why are Indian BPOs faring better than their big IT brothers?

It is not all gloomy give a positive and rosy picture about the growth potential of this sector. However, this is contrary to the case of IT divisions of these companies. They have reported a decline in revenue growth and delays in cash realization.It is quite intriguing to see how BPO concerns are faring better […]

A checklist to assess the agility of outsourcer

Incorporating agility in organizations is a challenging task, even in the case of in-house operations. Achieving agility requires discipline and cultural transformation in the organization. In agile organizations small changes that are brought in will affect the agility. So outsourcing a process will make it even difficult for the organization. The following are the points […]

5 tricks to manage IT outsourcing projects with fewer resources

January 17, 2012: As the outsourcers reduce the number of onshore employees, you need to be prepared to absorb the shock. The following tricks will help you to drive the projects forward as the offshore IT service providers reduce the number of onsite staff who used to act as liaisons between customers and service providers. […]

Long term deals are now rare in BPO Industry

September 28, 2011: Is the BPO sector in India unable to find long term relationships with the service buyers in US? It might happen in the near future…!!!! Yes! Service buyers are becoming more conscious in maintaining long term relationships with the offshore vendors as to reduce the risk which may occur if recession hits. […]

Are Call Centers still performing well in US?

September 27, 2011: Economic instabilities might have shaken the US, but call centers in the country are still showing decent performance.   US based call centers are ending this year at good note as the business in the sector is gradually growing. Demand for US based call center and their service are increasing and the […]