Is Healthcare Acquisitions Next Big Outsourcing Avenue in the US?

The introduction of Obamacare is opening up new avenues for outsourcing companies like EXL Services. The company is targeting the healthcare acquisitions arena in the United States even before the market is ready for its services, an attestation to the competitive nature of the outsourcing field itself. Only three Indian BPO providers have been listed […]

New American Bill Threatens Indian Outsourcing Companies

Outsourcing companies are largely dependent on the legislation of the land from which work is exported. Indian companies are currently being threatened by the new American immigration bill. The threat mainly arises from the limitation on the number of foreign workers that companies in America can employ. The immigration bill The immigration bill is currently […]

Why call center jobs are coming back to US?

Since over a decade, US workers have seen their jobs being outsourced to offshore locations as part of companies’ strategies to cut cost by hiring economical labor. Now it seems like this trend is reversing. Recently, Aegis, an Indian based outsourcing firm announced that it will be adding 1000 new jobs in Dallas in America. […]

Know Emerging Global BPO Destination – Russia

The Russian BPO market has been witnessing growth in the recent years. Even though national and international companies started BPO operations in Russia in 1990’s the first survey regarding the state of Russian BPO market was carried out in 2009 by Russian rating agency called ExpertRA. The first survey was carried out on accounting services […]

Use of speech analytics in call centers

October 27, 2011: Speech analytics is gaining wide acceptance in various industries around the world. A recent study suggests that there are 2,600 instances of implementing speech analytics around the globe. Estimates show that the opportunity for implementing speech analytics is huge and it is increasing day by day. Cost reduction is the most important […]

Economic crisis in West triggers outsourcing business surge in India

October 13, 2011: It is quite obvious that the developing economies are feeling the pain of the continuing economic downturn. But certain business segments in the developing world are delighted with the opportunities that have come up as a result of ongoing economic downturn. During times of recession outsourcing has always soared high as organizations […]