Outsourcing to rescue telecom companies in trouble times

November, 22, 2011: In customer service training sessions, the customer is always right slogan is given due importance. Customers usually remember negative experience they receive from the customer care executives and the positive or neutral experiences are often neglected. This makes it an area of concern for the telecom service providers. The main objective of […]

Cloud computing to have an impact on IT and BPO in India: NASSCOM Study 2011

September 24, 2011: Indian IT and BPO sector will see more cloud computing business possibilities in the near future. The trend for cloud computing is slowly picking the speed and global companies are in the race to tap the benefits of exclusively depending on the cloud computing says, NASSCOM. Study conducted by NASSCOM on cloud […]