Global call center business to reach $337.8 billion by 2018: GIA Report

Global Industry Analysts Inc. (GIA) in its new report on the global call center business has quoted that the industry is poised to reach a whopping $337.8 billion by 2018.  The key factors that would drive this industry growth are the increased focus on customer service as a means for business development as well as […]

Revisiting the CIO.com 2011 IT outsourcing forecasts

Predictions that came true during 2011December 16, 2011 One of the significant trends that were predicted was that the IT players will renew the existing contracts for cost savings. This was a reality as the CEO’s and CFO’s were mounted with huge budget pressures. Most of the IT players were engaged in renegotiations to generate […]