HCL Trends Indicate a Change in the Tide for Outsourcing

Technology outsourcing may be in the midst of a sea change if the September quarter numbers from HCL are anything to go by. The focus in the traditional business model was purely on cutting costs. Margin expansion and revenue growth is now taking center stage alongside profit margins in the investor’s list of priorities. The […]

New models Vs Old realities in BPO

February 1, 2012: Whenever we think of an outsourcing service provider, the first thing that comes into our mind is the picture of a call centre executive talking to a customer abroad over the phone. But such a picture is vanishing from the leading players in the Indian outsourcing and IT sector. Top BPO vendors […]