Outsourcing process design and contracting conundrum

Over the past decade, companies have looked towards external partners to deliver a lot of business processes. IT support, BPO (Business Process Outsourcing), transactions, KPO (Knowledge Process Outsourcing) including R & D have been outsourced by companies to external partners. The BPO expenditure globally for 2011 has been estimated to be $153 billion. Zhijian Cui, […]