Ensuring the quality of service in the BPO industry

The BPO process requires a constant overhaul for evaluating the stumbling blocks that could prove detrimental to its growth. One of the main concerns is the maintenance of high quality at all stages of the process. Information technology and related IT services can be utilized in an effective manner for improved quality service. Even though […]

A guide to increase profitability through call centers

March 2, 2012:  Call centers are an integral part of the Business Process Outsourcing industry that serves client organizations by providing inbound and outbound call services, perform sales activities and in some cases even perform marketing functions. Call centers also helps the companies by collecting valuable information from the customers which helps the clients to […]

Top 10 reasons why companies choose to outsource

Different companies have different reasons for outsourcing their business functions. Following are the top 10 reasons from among many as to why companies choose to outsource. 1)      Low wages Low wages as compared to developed countries is an important factor that drives companies to outsource their business functions to developing countries such as India. This […]